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SHIPPING & DELIVERY POLICY

We are pleased to offer nationwide delivery across Poland, as well as to selected EU destinations (where available at checkout). Whether you are located in major cities like Warsaw, Kraków, Wrocław, and Poznań, or any other region, we ensure your order reaches you safely and efficiently. Shipping costs are calculated automatically at checkout based on the weight/dimensions of your order, the delivery destination, and the selected courier service.

DISPATCH & TRACKING INFORMATION

• Processing Time: Orders are typically processed and prepared for dispatch within 1–3 business days after payment confirmation (or installment/BNPL approval). To ensure optimal stock availability, orders are dispatched from our central EU warehouse facility. Our processing schedule is Monday to Friday, excluding public holidays.

• Delivery Timelines: Once handed over to the courier, standard delivery takes 3–5 business days within Poland, and 5–10 business days for selected EU destinations.

• Tracking: Once your order is dispatched, you will receive a shipping confirmation email or SMS containing your tracking number and a link to trace your shipment.

• Courier Partners: We partner with reliable local courier services (such as DPD and InPost) to guarantee timely and secure handling of your package.

Please note that delivery times may vary depending on your specific location, courier capacity, weather conditions, peak periods, and public holidays. If you have not received a shipping confirmation within 4 business days of placing your order, please contact our customer support team at support@pl.masterplusglobal.com for assistance.