Shipping & Payment Information

We strive to make your shopping experience as smooth as possible. Below you will find detailed information about our payment methods and delivery process across Georgia.

1. Payment Methods

We offer secure and convenient payment options for our customers. All transactions are processed in GEL (Georgian Lari).

Credit & Debit Cards

We accept payments via VISA and Mastercard.

  • Security: Your card details are processed securely through our banking partner’s payment gateway. We do not store or have access to your full credit card information.
  • Instant Processing: Card payments are usually confirmed instantly, allowing us to start processing your order immediately.

Bank Transfer (Invoice)

For legal entities or customers who prefer direct transfers, we offer payment via bank transfer.

  • Select “Bank Transfer” at checkout to receive an invoice with our bank requisites.
  • Note: Your order will be dispatched only after the funds have cleared in our bank account (usually 1 business day). Please include your Order Number in the payment description.

2. Shipping & Delivery Policy

We are pleased to offer nationwide delivery across all of Georgia. Whether you are located in Tbilisi, Batumi, or any other region, we ensure your order reaches you safely and efficiently.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the weight of your order and the delivery destination. You will see the final shipping price before you confirm your payment.

Processing & Dispatch

  • Processing Time: Orders are typically processed and prepared for dispatch within 1-3 business days after payment confirmation.
  • Business Days: Our warehouse operates from Monday to Friday, excluding public holidays.

Delivery Timelines

Once your order is handed over to the courier, the estimated transit times are as follows:

  • Tbilisi: 1–2 business days.
  • Regions (Rest of Georgia): 2–5 business days.

Please note that delivery times may vary slightly depending on your specific location, weather conditions, and public holidays.

3. Order Tracking

Once your order is handed over to the courier, you will receive a shipping confirmation email (or SMS) containing your tracking number and a link to trace your shipment.

If you have not received a shipping confirmation within 4 business days of placing your order, please contact our customer support team.

4. Delivery Issues

  • Unsuccessful Delivery: If the courier cannot find your address or you are not available to receive the package, they will attempt to contact you via the phone number provided. If delivery fails after repeated attempts, the package may be returned to our warehouse. Re-shipping may incur additional fees.
  • Damaged Packaging: Upon receiving your order, please inspect the packaging. If the box appears significantly damaged, please mention this to the courier immediately and take photos before opening it.

5. Contact Us

If you have any questions regarding your delivery or payment status, please reach out to us:

  • Email: support@ge.masterplusglobal.com

Company Details:

  • Company Name: “SICHABUKE” LTD
  • Identification Code: 212687591
  • Director: Nikoloz Chanturidze
  • Legal Address: 5 Lesya Ukrainka St., Kutaisi, 4600, Georgia

Bank Details:

  • Beneficiary Bank: Bank of Georgia
  • Bank Address: 29a Gagarin street, Tbilisi 0160, Georgia
  • SWIFT Code: BAGAGE22
  • Beneficiary Name: sichabuke
  • Account Number (IBAN): GE97BG0000000584501373