{"id":11,"date":"2026-01-29T14:47:36","date_gmt":"2026-01-29T10:47:36","guid":{"rendered":"https:\/\/ge.masterplusglobal.com\/?page_id=11"},"modified":"2026-02-27T13:41:06","modified_gmt":"2026-02-27T12:41:06","slug":"%d0%b2%d0%be%d0%b7%d0%b2%d1%80%d0%b0%d1%82_%d0%b2%d0%be%d0%b7%d0%b2%d1%80%d0%b0%d1%82%d0%be%d0%b2","status":"publish","type":"page","link":"https:\/\/pl.masterplusglobal.com\/ru\/%d0%b2%d0%be%d0%b7%d0%b2%d1%80%d0%b0%d1%82_%d0%b2%d0%be%d0%b7%d0%b2%d1%80%d0%b0%d1%82%d0%be%d0%b2\/","title":{"rendered":"\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430 \u0438 \u043e\u0431\u043c\u0435\u043d\u0430"},"content":{"rendered":"<div class=\"translation-block\">\n\n\n<h3 class=\"wp-block-heading\">Refund and Returns Policy<\/h3>\n\n\n\n<p><strong>Last Updated: February 27, 2026<\/strong><\/p>\n\n\n\n<p>We are committed to providing high-quality wellness products. We strictly adhere to the <strong>Polish Consumer Rights Act<\/strong> (<em>Ustawa z dnia 30 maja 2014 r. o prawach konsumenta<\/em>) and the <strong>EU Consumer Rights Directive (2011\/83\/EU)<\/strong>.<\/p>\n\n\n\n<p>Please review our policy carefully before making a purchase, as our products belong to the category of personal health and wellness devices. <em>Note:<\/em> Our products are wellness devices for home use and are not certified as medical devices.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. Right of Withdrawal (14-Day Cooling-Off Period)<\/h4>\n\n\n\n<p>According to Polish and EU legislation, you have the right to withdraw from the purchase contract within <strong>14 calendar days<\/strong> of receiving your order without giving any reason. To exercise this right, the product must meet the conditions outlined below, including hygiene-related exceptions for certain sealed goods.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Return Conditions &amp; Hygiene Exceptions<\/h4>\n\n\n\n<p>Due to the specific nature of some of our products (bioceramic mats, thermal belts, eye masks, pillows, and massagers), which may involve direct contact with the body, skin, or mucous membranes, strict hygiene standards apply.<\/p>\n\n\n\n<p><strong>2.1. General rule (inspection &amp; handling)<\/strong> You may handle and inspect the goods only as would be reasonably allowed in a physical store, solely to establish the nature, characteristics, and functioning of the product. <em>Important (diminished value):<\/em> If the product is returned with visible signs of use, wear, damage, missing parts, or any handling beyond what is necessary for inspection, we may reduce the refund to reflect the diminished value of the goods. In such cases, we will document the condition of the returned item during inspection.<\/p>\n\n\n\n<p><strong>2.2. Hygiene-sealed goods (health protection \/ hygiene exception)<\/strong> According to Art. 38 pkt 5 of the Polish Consumer Rights Act, for items supplied with a hygiene seal or other tamper-evident protection, the right of withdrawal does not apply once such a seal has been broken\/unsealed after delivery, where the goods are not suitable for return due to health protection or hygiene reasons. For hygiene-sealed items, we can accept a return only if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The hygiene seal \/ tamper-evident protection is intact and unbroken;<\/li>\n\n\n\n<li>The product is in its original packaging with all accessories, manuals, and gifts included;<\/li>\n\n\n\n<li>The item has no signs of use and remains in resalable condition.<\/li>\n<\/ul>\n\n\n\n<p><em>Example:<\/em> If a hygiene-sealed product has been opened and tried on\/used (e.g., worn the mask, used the pillow, or applied the belt to the body), the withdrawal\/return may be declined due to hygiene reasons.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Hygiene Exception: Items That May Be Non-Returnable Once Unsealed<\/h4>\n\n\n\n<p>The following items may fall under the hygiene exception and therefore cannot be returned <strong>if they were supplied sealed and have been unsealed after delivery<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sleep &amp; Eye Masks (e.g., ZORKO):<\/strong> Due to contact with the eyes and face.<\/li>\n\n\n\n<li><strong>Pillows:<\/strong> Due to hygiene standards for bedding items.<\/li>\n\n\n\n<li><strong>Thermal Belts, Joint Pads, Bracelets, MasterPlus, DoctorPlus:<\/strong> Due to direct contact with skin and sweat.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">4. How to Initiate a Return &amp; Withdrawal Form<\/h4>\n\n\n\n<p>To request a return, please follow these steps:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact our support team at support@pl.masterplusglobal.com within 14 days of receiving your order to notify us of your withdrawal. You may use the Model Withdrawal Form provided below, but it is not obligatory.<\/li>\n\n\n\n<li>Provide your Order Number and, where applicable, a photo showing that the hygiene seal \/ factory seal is intact.<\/li>\n<\/ol>\n\n\n\n<p><strong>Model Withdrawal Form<\/strong> <em>(Complete and return this form only if you wish to withdraw from the contract)<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>To: 100 PLUS PL SP. Z O.O., ul. Stanis\u0142awa Leszczy\u0144skiego 4\/29, 50-078 Wroc\u0142aw, Poland <\/p>\n\n\n\n<p>Email: support@pl.masterplusglobal.com <\/p>\n\n\n\n<p>I\/We _____________________ <em>hereby give notice that I\/We <\/em>_____________________ withdraw from my\/our _____________________<em> contract of sale of the following goods <\/em>_____________________<\/p>\n\n\n\n<p>Ordered on _____________________<em> \/ received on <\/em>_____________________, <\/p>\n\n\n\n<p>Name of consumer(s) _____________________, <\/p>\n\n\n\n<p>Address of consumer(s) _____________________, <\/p>\n\n\n\n<p>Signature of consumer(s) (only if this form is notified on paper) _____________________, <\/p>\n\n\n\n<p>Date _____________________<\/p>\n<\/blockquote>\n\n\n\n<p><strong>Process and address for physical returns: <\/strong>Our registered office address in Wroc\u0142aw is exclusively for registration and correspondence purposes. Due to the dimensions of our products (courier parcels), this office does not accept physical product returns. Returns are handled by our central warehouse within the EU. To initiate a return, please contact us at <a href=\"mailto:support@pl.masterplusglobal.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@pl.masterplusglobal.com<\/a>. In response, our support team will provide you with the exact address of the receiving warehouse or \u2013 for your convenience \u2013 generate a ready-to-use courier return label to make the return process as smooth as possible. <strong><em>Please do not send product parcels directly to our registered address in Wroc\u0142aw, as the shipment will not be accepted.<\/em><\/strong><\/p>\n\n\n\n<p><em>Please note:<\/em> The customer is responsible for the direct costs of returning the goods, unless the item is defective or we sent the wrong item.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. Refunds<\/h4>\n\n\n\n<p>Once we receive your return (or proof of return shipment, as applicable), we will inspect the item and confirm eligibility.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reimbursement timeline:<\/strong> We will reimburse all payments received from you without undue delay and in any event no later than <strong>14 days<\/strong> from the day on which we are informed of your decision to withdraw from the contract.<\/li>\n\n\n\n<li><strong>Right to withhold reimbursement:<\/strong> We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.<\/li>\n\n\n\n<li><strong>Delivery costs:<\/strong> If you withdraw from the contract, we will also reimburse the cost of the standard outbound delivery option. If you chose a more expensive delivery method (e.g., express), we reimburse up to the cost of the standard delivery.<\/li>\n\n\n\n<li><strong>Method:<\/strong> Refunds will be issued to the original method of payment (e.g., Przelewy24, card, or bank transfer). If the purchase was made using a financing provider (e.g., PayPo, Alior Raty), the refund will be processed in accordance with the lender\u2019s procedures, typically by crediting the loan account to reduce or cancel your outstanding obligation.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">6. Defective or Damaged Items (Statutory Warranty \/ R\u0119kojmia)<\/h4>\n\n\n\n<p>If you received a defective, damaged, or non-compliant product, hygiene restrictions do not apply. In such cases:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us as soon as possible at\u00a0<a href=\"mailto:support@pl.masterplusglobal.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@pl.masterplusglobal.com<\/a>.<\/li>\n\n\n\n<li>Send us photos\/videos clearly showing the defect.<\/li>\n\n\n\n<li>We will arrange a replacement, repair, or full\/partial refund, covering any shipping costs.<\/li>\n<\/ol>\n\n\n\n<p><strong>Complaint processing time: <\/strong>We will respond to the complaint promptly, no later than 14 days from the date of its receipt. If we fail to respond to the complaint within this period, the Customer&#8217;s request is deemed to be justified. The response to the complaint will be provided to the consumer on paper or another durable medium (e.g., via e-mail).<\/p>\n\n\n\n<p>Our products are covered by a manufacturer\u2019s warranty (refer to the specific product page or warranty card for duration and terms). In addition to the manufacturer\u2019s warranty, consumers are protected by the <strong>mandatory 2-year statutory warranty for defects (R\u0119kojmia za wady)<\/strong> under applicable Polish civil law.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. Contact Us &amp; Dispute Resolution<\/h4>\n\n\n\n<p>If you have any questions concerning our return policy, please contact us at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> support@pl.masterplusglobal.com<\/li>\n\n\n\n<li><strong>Contact page:<\/strong> <a href=\"\/ru\/%d1%81%d0%b2%d1%8f%d0%b7%d0%b0%d1%82%d1%8c%d1%81%d1%8f-%d1%81-%d0%bd%d0%b0%d0%bc%d0%b8\/\" data-type=\"page\" data-id=\"29517\" target=\"_blank\" rel=\"noreferrer noopener\">pl.masterplusglobal.com\/contact-us\/<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Alternative Dispute Resolution (ADR)<\/strong> If you have a complaint that we cannot resolve directly, you have the right to use extrajudicial means of dealing with complaints and redress. You may seek out-of-court dispute resolution through the Polish Trade Inspectorate (Wojew\u00f3dzki Inspektorat Inspekcji Handlowej) or through an ADR body. Practical information and the list of dispute resolution bodies in the EU are available on the European Commission website:<\/p>\n\n\n\n<p><a href=\"https:\/\/consumer-redress.ec.europa.eu\/index_en\" target=\"_blank\" rel=\"noreferrer noopener\">Consumer Redress in the EU<\/a><br><a href=\"https:\/\/consumer-redress.ec.europa.eu\/dispute-resolution-bodies\" target=\"_blank\" rel=\"noreferrer noopener\">List of dispute resolution bodies<\/a><\/p>\n\n\n\n<p><strong>Company Details<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Company Name:<\/strong> 100 PLUS PL SP\u00d3\u0141KA Z OGRANICZON\u0104 ODPOWIEDZIALNO\u015aCI\u0104<\/li>\n\n\n\n<li><strong>KRS:<\/strong> 0001123328<\/li>\n\n\n\n<li><strong>NIP (Tax ID):<\/strong> 6282297266<\/li>\n\n\n\n<li><strong>REGON:<\/strong> 529464218<\/li>\n\n\n\n<li><strong>Director:<\/strong> MAKSYM SHPITALNYI<\/li>\n\n\n\n<li><strong>Legal Address:<\/strong> ul. Stanis\u0142awa Leszczy\u0144skiego 4\/29, 50-078 Wroc\u0142aw, Poland<\/li>\n<\/ul>\n\n\n\n<p><strong>Bank Details<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Beneficiary Bank:<\/strong> Santander Bank Polska S.A.<\/li>\n\n\n\n<li><strong>Beneficiary Name:<\/strong> 100 PLUS PL SP. Z O.O.<\/li>\n\n\n\n<li><strong>Account Number (IBAN):<\/strong> PL 05 1090 2835 0000 0001 5931 7402<\/li>\n<\/ul>\n\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Last Updated: February 27, 2026 We are committed to providing high-quality wellness products. We strictly adhere<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pl.masterplusglobal.com\/ru\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pl.masterplusglobal.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pl.masterplusglobal.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pl.masterplusglobal.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pl.masterplusglobal.com\/ru\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":7,"href":"https:\/\/pl.masterplusglobal.com\/ru\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":29602,"href":"https:\/\/pl.masterplusglobal.com\/ru\/wp-json\/wp\/v2\/pages\/11\/revisions\/29602"}],"wp:attachment":[{"href":"https:\/\/pl.masterplusglobal.com\/ru\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}